A covered breakdown occurs when it is technically impossible to continue the journey or is not permitted due to roadworthiness. For example, in the event of mechanical and electrical defects, a drained starter battery, empty fuel or AdBlue tank, incorrect fuel filling or contaminated fuel.
Contact us for punctures of all kinds or for key problems: if you are locked out or have lost or broken your key.
Of course, we can also help you in the event of a traffic accident in which the vehicle has been so badly damaged that it is no longer roadworthy. You can also make use of our Volvo Assistance in the event of an attempted theft that renders the vehicle unroadworthy, the theft of the vehicle or a vehicle fire.
- Towing to an official Volvo workshop
- Accommodation -or- rental vehicle -or- return to place of residence -or- continuation of journey
- Recovery of the repaired vehicle
- International message services, banking arrangements, spare parts dispatch
| EU / German spec cars | U.S. spec cars | |
| in Germany | Press ON CALL (speech bubbles) button on headliner of your car or call 0800-9393900 | Call +49 89 76764074 and identify yourself as a Volvo Car Overseas Delivery customer |
| outside Germany | Press ON CALL (speec bubbles) button on headliner of your car or call +49 221 9393930 | Please refer to your Volvo Assistance booklet for all European phone numbers, or call +33 4 72171348 to ask for the correct number of your current location. |
| Please have your name, license plate number and vehicle identification number, vehicle type and color, location and a telephone number where you can be reached ready. | ||
| validity | hybrids: 2 years from day of first registration fully electric: 3 years from day of first registration After this period, the cover is automatically extended with each maintenance at a Volvo dealership within the German dealer network until the next factory-scheduled maintenance. | 3 years from date of delivery |
Which countries are covered?
You are covered by Volvo Assistance in the following countries: Andorra, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus (Greek territory), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Great Britain, Hungary, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Monaco, The Netherlands, Norway, Austria, Poland, Portugal, San Marino, Romania, Sweden, Switzerland, Serbia, Slovakia, Spain, Turkey, Ukraine. Cover cannot be guaranteed in crisis areas.